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The free product is automatically added to the customers shopping cart when they purchase a qualifying product in the qualifying quantity (or more.) The free product is removed when the customer removes the qualifying product from their cart or reduces the quantity below the qualifying quantity. The customer cannot increase the number of free products without qualifying for them. It's designed to be fairly foolproof.
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Email Support is always available via support@contributioncentral.com at no charge. Please allow adequate response time, especially on weekends.
As with any digital media, all sales are final. No refunds.